Information We Collect

NOVAURA may collect information that you provide directly to us, including your name, email address, account information, shipping and billing information, order information, and information you voluntarily provide when contacting customer support or otherwise interacting with NOVAURA. We may also collect age or date-of-birth information when necessary to verify eligibility for age-restricted features, account creation, or purchases. Certain information may also be collected automatically when you interact with the website, including device information, browser information, IP address, website activity, and similar technical information.

How We Use Your Information

NOVAURA may use information to: create and manage customer accounts; process and manage orders; provide customer support; communicate important account, transaction, or service information; verify eligibility for age-restricted features or purchases; operate membership features when available; operate and administer the NOVAURA Partner Program; track qualifying referrals and commissions; maintain website security and prevent fraud or abuse; understand website usage and improve our services; and comply with applicable legal and regulatory requirements.

Payments & Checkout

Payment information is processed securely by third-party payment service providers used during checkout. NOVAURA does not directly store complete payment card information when payment information is handled by these payment providers. Payment providers may collect and process information according to their own privacy policies and security practices.

Orders & Fulfillment

Information necessary to process and fulfill an order may be shared with service providers involved in payment processing, order management, shipping, delivery, fraud prevention, or other services reasonably necessary to complete a transaction. Only information reasonably necessary to provide those services should be disclosed.

Cookies & Similar Technologies

NOVAURA may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, understand website usage, measure performance, support referral attribution, improve functionality, and protect the website. Some cookies may be necessary for essential website functionality. Additional analytics, advertising, or similar technologies may be used where permitted by applicable law and subject to applicable consent requirements.

Partner & Referral Tracking

When a customer uses a NOVAURA Partner referral link, referral code, or other referral method, NOVAURA may collect and retain referral information necessary to attribute qualifying customers, orders, and commissions to the appropriate Partner. This information may include referral identifiers, qualifying order information, attribution information, and related program activity.

Membership Information

If NOVAURA membership features are offered, we may process information reasonably necessary to manage membership status, benefits, eligibility, billing, account preferences, and related membership services.

How We Share Information

NOVAURA may disclose information to service providers and other parties when reasonably necessary to operate our business and website. This may include providers supporting payments, website hosting and infrastructure, order fulfillment and shipping, customer support, communications, analytics, fraud prevention and security, Partner/referral administration, and professional or legal services. NOVAURA may also disclose information when reasonably necessary to comply with applicable law, legal process, enforce our policies, protect our rights, prevent fraud, or protect the safety and security of NOVAURA, our customers, or others. We do not sell personal information for monetary consideration.

Data Security

NOVAURA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Data Retention

NOVAURA may retain personal information for as long as reasonably necessary to provide services, maintain accounts, process transactions, administer programs, resolve disputes, prevent fraud, maintain business records, enforce agreements, and satisfy applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights & Choices

Depending on where you live, applicable law may provide certain rights regarding your personal information. These may include rights to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, request information about how personal information is processed, object to or restrict certain processing where applicable, withdraw consent where processing is based on consent, and manage certain marketing communications. These rights may vary depending on applicable law and may be subject to exceptions. Users may contact NOVAURA to submit an applicable privacy request.

Marketing Communications

Customers may receive transactional communications relating to orders, accounts, security, support requests, or other services. Where NOVAURA sends optional marketing communications, recipients should be able to unsubscribe or adjust applicable communication preferences. Unsubscribing from marketing communications does not necessarily prevent necessary transactional or account-related communications.

Age Requirement

NOVAURA’s website, accounts, and purchasing services are intended for individuals who satisfy NOVAURA’s applicable age requirements. Where required, NOVAURA may request age or date-of-birth information to verify eligibility. NOVAURA currently requires customers to be 21 years of age or older to purchase from NOVAURA.

Third-Party Services

The NOVAURA website may interact with or contain links to third-party websites, platforms, payment providers, shipping providers, or other services. Those services may maintain their own privacy policies and practices. NOVAURA is not responsible for the privacy practices of independent third-party services.

Changes to This Privacy Policy

NOVAURA may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable requirements. The current version will be made available on this page together with its effective or last-updated date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact NOVAURA through our Contact Support page.

Contact Support