Where is my order? Track your NOVAURA order, understand each status, and know what to do if your shipment hasn't arrived. Read → How long does shipping take? Processing and transit times for your NOVAURA order. Read → Can I Change or Cancel an Order? Options for modifying or cancelling an order after it's placed. Read → Tracking Says Delivered But I Didn’t Receive My Order If your tracking information shows your package as delivered but you can't locate it, there are a few things you can check before contacting support. Read → Missing or Damaged Items What to do if your order arrives damaged, incomplete, or containing an incorrect item. Read → International Shipping Information about shipping NOVAURA orders outside the United States. Read → Returns & Refunds How NOVAURA handles returns, refunds, and verified order issues. Read →

How do I manage my membership? View your membership status, points, and benefits from your NOVAURA account. Read → How do I update my account information? Update your profile, addresses, and account details. Read → What are my membership benefits? The benefits included with NOVA Membership. Read →

How do I update my payment method? Add, change, or remove a saved payment method. Read → Billing questions Questions about charges, receipts, and billing information. Read → Why was my payment declined? If your payment was declined during checkout, there are several common reasons this may happen. In most cases, you can resolve the issue by reviewing your payment and billing information or contacting your financial institution. Read →

How does the Partner Program work? The NOVAURA Partner Program allows approved Partners to earn commissions by referring customers to NOVAURA using their unique Partner link or code. Read → Partner commissions How Partner commissions are generated, reviewed, and approved. Read → Partner payouts How and when approved Partner commissions are paid out. Read →