Where to find your charges
Every order has an itemised total. You can review it in your order confirmation email, in your order history when signed in, or through Track an Order using your order number and billing email.
What a charge includes
An order total is made up of the merchandise amount after any discounts, plus shipping and tax where they apply. Each part is shown separately at checkout before you pay.
Pending charges
A pending or authorised charge may appear on your statement before it settles. Pending entries can look different from the final amount and may take a few days to update, depending on your bank or card issuer.
Refunds
Refunds are returned to the original payment method. How quickly a refund appears is determined by your bank or card issuer rather than by NOVAURA.
Questions about a charge
Contact NOVAURA Support with your order number and billing email and we will look into it.
- Never send full card numbers or security codes by email
