All sales are final
Due to the nature of our products, all sales are final and NOVAURA does not accept product returns. Once an order has been delivered and leaves our control, we cannot verify the conditions under which the product was stored, handled, or maintained. For this reason, returned products cannot be accepted back into inventory or resold.
Verified order issues
This policy does not prevent customers from contacting NOVAURA regarding an order that arrived damaged, contained an incorrect item, or was missing an item. These issues will be reviewed individually by our Support team.
If a resolution is approved
Where NOVAURA determines that a refund, replacement, store credit, or another resolution is appropriate, the customer will be informed through the support process. If a refund is issued, it will generally be processed through the applicable original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.
Do not send products back to NOVAURA unless our Support team specifically provides instructions to do so as part of resolving a verified order issue.
Contact Support
If you have received a damaged, missing, or incorrect item, or would like to request assistance, please contact NOVAURA Support.
