Check your order confirmation email
After placing your order, you'll receive a confirmation email from NOVAURA containing your order number, a summary of your items, and your shipping details. Keep this email handy — you'll need your order number to track your shipment or contact support.
Track your order
You can follow your order in real time from your NOVAURA account.
- Log in to your NOVAURA account
- Go to Account → Track Orders
- Select your order to view its live status and tracking history
Tracking information may take up to 24 hours to update after your order ships. If your status hasn't changed yet, please check back shortly.
Order status meanings
- Processing — your order has been received and is being prepared for shipment.
- Shipped — your order has left our facility and is on its way to you.
- Out for Delivery — your order is with the local carrier and will arrive soon.
- Delivered — your order has been delivered to the shipping address provided.
Still can't find your order?
If your order hasn't arrived or your tracking hasn't updated, our support team is here to help.
