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Orders & Shipping

Can I Change or Cancel an Order?

Options for modifying or cancelling an order after it's placed.

Last reviewed August 16, 2025

Contact us as soon as possible

If you need to change or cancel your order, contact NOVAURA Support as soon as possible after placing it.

Before your order is processed

If your order has not entered fulfillment, we'll do our best to update or cancel it. Possible requests include:

  • Change the shipping address
  • Change the quantity
  • Remove an item
  • Cancel the order

Once your order is processed

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Already shipped?

If your order has already shipped, you can access the latest shipment information from your NOVAURA account under Track Orders.

Need help?

Contact NOVAURA Support and have the following information ready:

  • Order number
  • Email address associated with the order
  • The change or cancellation you are requesting

Contact Support

Related articles

Where is my order? Track your NOVAURA order, understand each status, and know what to do if your shipment hasn't arrived. Read → How long does shipping take? Processing and transit times for your NOVAURA order. Read → Tracking Says Delivered But I Didn’t Receive My Order If your tracking information shows your package as delivered but you can't locate it, there are a few things you can check before contacting support. Read → Missing or Damaged Items What to do if your order arrives damaged, incomplete, or containing an incorrect item. Read →

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