Check around the delivery location
Carriers may leave packages in different secure locations around the delivery address. Please check the following:
- Front door or porch
- Side or back entrance
- Mailbox or mailroom
- Package locker
- Building reception or front desk
- Other secure areas around the property
Check with others at the address
Someone else may have collected the package on your behalf — a household member, a neighbour, a building manager or a colleague.
Review the carrier tracking information
Carrier tracking may include the delivery time, the location left, and occasionally a delivery photograph. Contacting the carrier directly can also help when a scan looks incorrect.
A carrier delivery scan alone does not automatically determine the outcome of every claim. NOVAURA may review the available tracking and order information before determining appropriate next steps.
Still can't locate your package?
Contact NOVAURA Support and have the following ready:
- Order number
- Email address associated with the order
- The delivery address on the order
- Any carrier tracking details you have
