Contact Support as soon as possible
If an order arrives damaged, incomplete, or with an incorrect item, contact NOVAURA Support as soon as reasonably possible after discovering the issue.
What to keep
Please preserve the following until your request has been reviewed:
- The product and its packaging
- The shipping box or mailer
- Any protective materials
- The shipping label
What we may ask for
To help review the request, you may be asked to provide:
- Your order number
- A description of the issue
- Photographs of the affected product
- Photographs of the original shipping packaging
- Photographs of the shipping label
Do not send products back to NOVAURA unless our Support team specifically provides instructions to do so as part of resolving a verified order issue. Unauthorised returns may not be accepted or processed.
Report an order issue
Our Support team will review the available order and fulfillment information before determining the appropriate resolution.
